Using Facebook with Buffer

With Buffer, you can reach your community wherever they are online. Update your Facebook group by scheduling posts or share posts and reels with your Facebook Page followers. After publishing, you can analyze post performance and engage with post comments, all in one tool! 

This article contains the following sections:

1. Connecting and refreshing your Facebook accounts
2. Features available on Facebook through Buffer
3. Scheduling Facebook posts, reels, and stories
4. Image, video, and GIF specifications for Facebook
5. Engaging with Facebook posts
6. Facebook analytics
7. Facebook error library
8. Best practices for keeping your Facebook accounts safe and not being flagged for spam

These features are available for Facebook 

Connecting and refreshing your Facebook accounts

Head to your Channels area to connect your Facebook page or group: https://account.buffer.com/channels

You can connect multiple Facebook Pages and groups you manage to Buffer. To see a step-by-step guide and troubleshooting steps, checkout the following articles: 

• Connecting your Facebook Page to Buffer
• Connecting and publishing to your Facebook Group with Buffer

If your connected Facebook channel requires a refresh, check out the article Refreshing a channel in Buffer.

Having trouble connecting Facebook to Buffer? Check out our Facebook troubleshooting guide.

Features available on Facebook through Buffer

The features available on Facebook Pages and groups vary due to API limitations, so check out the table below to find out which features you can use while scheduling posts. 

Scheduling Facebook posts, reels, and stories

1.  To get started, select your Facebook account on the left hand side of your dashboard.
2. Open the composer at the top of your queue.
3. Select Post, Reel, or Story.

To schedule Facebook posts: Type in the caption you’d like to use, add links or upload any images or video you'd like. Learn more about attaching images, videos, and other media to your posts here.

To schedule Facebook reels: Upload the video you'd like to include in your reel and then type in or copy and paste the caption you'd like to use. 

To schedule Facebook stories: Upload the image or video you’d like to use in your story. (Neither captions, links, music, nor text overlays are not available for Facebook Stories at this time).

4. Click Add to Queue or use one of our other scheduling options and you're done!

Scheduling Good to Knows

Sharing links 

• When using the Buffer browser extension, we can't auto-fill the text update of the post due to Facebook rules, so you'll need to type your own caption instead. We're sorry for this limitation! 
• If you're sharing a link from your website to your Facebook page, you can customize the thumbnail image only if you have set up Facebook Domain verification. 
• If you're sharing the URL of a Facebook or Instagram post, we are unable to generate a link preview. Learn more about Sharing Facebook and Instagram links through Buffer. 

• We are unable to add captions or text overlays to Facebook stories at this time. 

Facebook Reels

• Due to API limitations, it is not possible to add trending music to Facebook reels. Therefore, we recommend adding music to your video file before uploading it to Buffer.
• The Facebook Reels API does not support locations, so you will not be able to add a location to your reel or post.
• When your Facebook reel is published, it will also appear on the feed.

Facebook Group posts

• We use notification publishing for Facebook Group posts. This means you can create a post in Buffer and then, when it's time to post, you'll receive a notification on your mobile device that you can tap to open and copy your post over to your Facebook Group to finish posting. Learn more about how this works here. 

Multi-language posts

• It's not possible to create a Facebook post in multiple languages through Buffer at this time. You would need to create such posts within Facebook itself and you will need to be an admin on the Page.

Image, video, and GIF specifications for Facebook

Facebook supports images, videos, and GIFs. However, scheduling reels is only available on Facebook Pages.

Engaging with Facebook posts

If you’re on the Essentials, Team, or Agency plan, you have access to the engagement dashboard where you can respond to comments on your Facebook Page posts.

Learn how to start engaging with Instagram and Facebook comments within your engagement dashboard.

Facebook analytics

We can post all day, but the real excitement comes when seeing the reactions to our posts. If you’re on the Essentials, Team, or Agency plans, you’ll find all of your Facebook page stats within the analytics tab.

There are two places to look for analytics in your Buffer account:

• To get a quick view of each of your Facebook post's and Reel's comments, likes, clicks, reach, and shares, head to the Publish tab and then the Sent tab.

  

• To dive straight into advanced analytics for your Facebook Page, head to the Analyze tab and select Facebook on the left-hand side to peruse the tabs:

  

• Overview: gives insight into your overall engagement levels for your profile over time. Learn more about the Performance overview on your analytics dashboard.
• Posts: provides a history of all of your published posts and how they are performing. Learn more about Analyzing your posts within your analytics dashboard.
• Answers: shares answers to questions such as the best day, type, and frequency to post. Learn more about Answering questions about your social media strategy.

Feel free to also learn more about our Facebook metric descriptions.

Facebook error library

If you're (unfortunately) hitting Facebook errors in Buffer, the Facebook error library is the place to go for solutions.

Best practices for keeping your Facebook accounts safe and not being flagged for spam

When sharing the same content to multiple Facebook Pages, posts that are published at the same time can be flagged by Facebook as spam or bot behavior. This can result in the posts failing to send and your access token being revoked, causing you to need to refresh the account in Buffer. In some cases, Facebook may even suspend your account.

There are some steps you can take in order to keep your accounts safe. When setting up your posting schedules, it's a good idea to make sure they're different from one another, even if the times are just a few minutes apart. For example, let's say you have five Facebook Pages and you'd like to publish a post to them every morning at around 9:30am. Rather than having a 9:30am slot in each posting schedule, we'd recommend something like:

• Page 1: 9:30am
• Page 2: 9:34am
• Page 3: 9:39am
• Page 4: 9:42am
• Page 5: 9:47am

When scheduling posts, we'd recommend using the Add to Queue option, which will save your post in the next available time slot from your posting schedule. This ensures that posts are sent out at the staggered times you've configured. If you use the Share Now or Schedule Post option when scheduling a post for multiple pages, all of the posts will be sent at exactly the same time, which increases the chances of Facebook perceiving this as spam or bot behavior, which could result in them flagging your account.

Variations to the post can also help to greatly reduce the likelihood of Facebook flagging the accounts for spam. If you're planning to share a post to 100 Facebook Pages for example, instead of crafting one post and sending it to all 100 Pages, it's better to create four or five variations of the post.