Using Facebook with Buffer

With Buffer, you can reach your community wherever they are online. Update your Facebook group by scheduling posts or share posts and reels with your Facebook Page followers. After publishing, you can analyze post performance and engage with post comments, all in one tool! 

This article contains the following sections:

  1. Connecting and refreshing your Facebook accounts
  2. Scheduling Facebook posts, reels, and stories
  3. Image, video, and GIF specifications for Facebook
  4. Engaging with Facebook posts
  5. Facebook analytics
  6. Facebook error library

These features are available for Facebook 

Publishing Analytics Engagement

(Facebook Pages and Groups*)

(Facebook Pages)

(Facebook Pages)

  • Facebook Reels and Stories are not supported in our analytics or engagement dashboards. However, Reels metrics are available within Sent posts insights.
  • Publishing to Facebook Groups is available via notification publishing.

Connecting and refreshing your Facebook accounts

You can connect multiple Facebook Pages and groups you manage to Buffer. To see a step-by-step guide and troubleshooting steps, checkout the following articles: 

If your connected Facebook requires a refresh, check out the article Refreshing a channel in Buffer.

Having trouble connecting Facebook to Buffer? Check out our Troubleshooting Facebook and Instagram connections guide.

Scheduling Facebook posts, reels, and stories

The features available on Facebook Pages and groups vary due to API limitations, so check out the table below to find out which features you can use while scheduling posts. 

Looking for the best time to schedule your Facebook posts? Check out our guide: The Best Time to Post on Facebook.

Features & good-to-knows Notes
Scheduling posts Checkout our step-by-step guide to scheduling posts on any social channel or peruse Facebook-specific details below.

Tagging / mentions

(Facebook Pages)

To tag / mention another Facebook Page, type in the exact handle in the caption of your post or reel. Once published to your Facebook Page, the account you mentioned will become hyperlinked. check out our full guide to adding tags (mentions) here.
Daily posting limit 25 posts per 24 hours. Learn more about Daily posting limits here.
Character limit 5,000 characters per post or reel. Learn more about character limits for each social network here.
Hashtags In the composer, type the hashtags you'd like to use for your post or reel (hashtags are not available for stories at this time). When the post is published, the hashtags will hyperlink just as if they were sent from the native platform itself. Learn more about How hashtags work in Buffer.

Scheduling Facebook posts, reels, and stories

  1.  To get started, select your Facebook account on the left hand side of your dashboard.
  2. Open the composer at the top of your queue.
  3. Select Post, Reel, or Story.

Buffer composer - Facebook Post, Reel, or Story

For posts: Type in the caption you’d like to use, add links or upload any images or video you'd like. Learn more about attaching images, videos, and other media to your posts here.

For reels: Upload the video you'd like to include in your reel and then type in or copy and paste the caption you'd like to use. 

For stories: Upload the image or video you’d like to use in your story. (Captions and text overlays are not available at this time).

  1. Click Add to Queue or use one of our other scheduling options and you're done!

Scheduling Good to Knows

Sharing links 

Facebook Stories 
  • We are unable to add captions or text overlays to stories at this time. 

Facebook Reels

  • Due to API limitations, it is not possible to add trending music to reels. Therefore, we recommend adding music to your video file before uploading it to Buffer.
  • The Facebook Reels API does not support locations, so you will not be able to add a location to your reel.
  • When your reel is published, it will also appear on the feed.

Facebook Group posts

  • We use notification publishing for Facebook Group posts. This means you can create a post in Buffer and then, when it's time to post, you'll receive a notification on your mobile device that you can tap to open and copy your post over to your Facebook Group to finish posting. Learn more about how this works here

Multi-language posts

  • It's not possible to create a Facebook post in multiple languages through Buffer at this time. You would need to create such posts within Facebook itself and you will need to be an admin on the Page.

Image, video, and GIF specifications for Facebook

Facebook supports images, videos, and GIFs. However, scheduling reels is only available on Facebook Pages.

  Videos Images GIFs
Number allowed per post 1 (upload or link) 10 1
Video length

Reels - 3 to 90 seconds

Video - 4 hours

Stories - 30 to 60 seconds

N/A N/A
File size

Posts - up to 1GB*

Stories - up to 4MB

Posts - up to 10MB

Stories - recommended up to 1MB to avoid pixelation

up to 3MB
Dimensions / Aspect Ratio

Video posts - 16:9 to 9:16

Reels - 9:16

Stories - 9:16

8192x8192 pixels (suggested) TBD
File types supported
Reels - MP4
Stories - MP4
Video posts - MP4, MOV, AVI, and M4V

Posts - JPG, PNG, WebP (images will be uploaded as WebP)

Stories - .jpeg, .bmp, .png, .tiff

.GIF
Custom thumbnail supported

Video posts - ✓

Reels - N/A

N/A N/A
Optimal number of frames 24 to 60 frames per second N/A N/A
Audio bitrate
128kbs+
N/A
N/A
Autoplay N/A
Giphy integration N/A N/A
Alt text N/A N/A

Engaging with Facebook posts

If you’re on the Essentials, Team, or Agency plan, you have access to the engagement dashboard where you can respond to comments on your Facebook Page posts.

Learn how to start engaging with Instagram and Facebook comments within your engagement dashboard.

At this time, it is not possible to pull comments made on Reels into our engagement dashboard.

Facebook analytics

We can post all day, but the real excitement comes when seeing the reactions to our posts. If you’re on the Essentials, Team, or Agency plans, you’ll find all of your Facebook page stats within the analytics tab.

  • Facebook Reels and Stories are not supported in our analytics dashboard. However, Reels metrics are available within the Sent tab of the Publish dashboard.
  • Facebook Group analytics are not available at this time.

There are two places to look for analytics in your Buffer account:

Feel free to also learn more about our Facebook metric descriptions.

📝 When you first connect a Facebook Page, we will be able to backfill up to six months of data.

Learn more about Why your data in Buffer might differ from your native analytics here.


Facebook error library

If you're [unfortunately] hitting Facebook errors in Buffer, the Facebook error library is the place to go for solutions.

📝Do you have a Facebook feature suggestion? We’d love for you to submit or upvote it here on our feature suggestions board.

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