Using Insights in Buffer

Want to know how your content is landing without diving into a full analytics report? Insights has you covered. It's a lightweight analytics view built right into Buffer — check in on a single channel's follower growth, engagement, and impressions, or get a cross-channel overview of how all your channels are performing, all without ever leaving your publishing dashboard.

In this article:

1. Video: How to Get the Most Out of Your Buffer Insights
2. Why use Insights?
3. How to access Insights
4. Filtering Insights

• Filter by Tags
• Filter by channel (All Channels view only)

5. Exporting your Insights
6. Summary
7. Performance per Post
8. Metrics chart
9. Takeaways

• Sharing feedback on Takeaways

10. Supported channels
11. Good to Knows
12. FAQ

Video: How to Get the Most Out of Your Buffer Insights

Watch the video below to learn more about Buffer's Insights feature, including both ways to access them:

• All channel metrics aggregated for a birds-eye view, and
• Individual channel insights with our AI-powered Takeaways feature!

Why use Insights?

• Stay in your workflow. Key performance data lives right inside Buffer — no need to jump to a separate analytics dashboard.
• Get a quick pulse-check. See how a channel is trending at a glance before you plan your next post.
• Check in on a single channel or all at once. Drill into one channel's performance or zoom out to see how all your channels are doing from the All Channels view.
• See what's working at a glance. Compare your current numbers against the previous period, the same period last month, or the same period last year — handy for tracking seasonal trends.
• Find your best posts fast. The Performance per Post table ranks your content by engagement rate so you can spot what's resonating and do more of it.
• Watch your audience grow. The Metrics chart makes it easy to visualize follower growth and other key stats over time.
• Make smarter content decisions. With reach, impressions, and engagement rate at your fingertips, you always have clear insights to guide your next steps.
• Turn insights into posts in one click. "Start with AI" takeaways open the composer with an AI prompt already filled in, based on what's been working for you.

How to access Insights

There are two ways to access Insights:

For All Channels - Click Insights in the left sidebar of the web dashboard. Here, you'll see an overview of your Insights across all channels.

For a specific channel - In the left sidebar, select the channel you'd like to view and then click Insights beneath the channel name.

You'll land on the Insights dashboard for that channel. It defaults to the last 30 days, but you can adjust the date range using the options at the top of the page.

Available date ranges:

• Last 7 days
• Last 30 days
• Month to date
• Last month
• Custom

Filtering Insights

Both Tags and Channels filters are available in the All Channels view, making it easy to narrow down your Insights to just the posts or channels you care about. If you're viewing a single channel, you can still filter by Tags to focus on specific content categories.

Filter by Tags:

1. In the top right of the Insights dashboard, click Tags.
2. A dropdown will appear with a search bar and a list of your available tags.
3. Check one or more tags to filter your Insights to only posts that have those tags applied. You can also search for specific tags or select Untagged to see posts without any tags.

Filter by channel (All Channels view only):

1. In the top right of the Insights dashboard, click Channels.
2. A dropdown will appear with a searchable list of your connected channels.
3. Check one or more channels to narrow Insights down to just those channels. You can also use Select all to include everything, or search by channel name to find one quickly.

Exporting your Insights

You can export your Insights data at any time, either from a single channel view or the All Channels view. The export reflects exactly what you're currently seeing on the page, including your active date range, tag filters, and channel filters.

How to export your Insights data

1. Open Insights on the left side panel (either for a specific channel or the All Channels view).
2. Set your filters the way you want them: date range, Tags, and (in All Channels) Channels. The export captures exactly what's on screen.
3. Click the Export button at the top of the page, near the date range and filter controls.
4. Choose your format:
   • Export to CSV — downloads a .zip      file containing three separate CSV files: summary.csv     , posts.csv     , and timeseries.csv     . Great for spreadsheets, client reports, and custom analysis.
   • Export to Markdown — downloads a single .md      file with all three sections. Great for pasting into reports, docs, or AI tools.
   • Export as PDF — generates a branded PDF report of your current Insights view.
     • For single-channel views, this includes a cover page with your channel name and avatar, the Summary grid, Metrics-over-time charts, and a Performance per Post table with thumbnails (capped at the first 100 posts).
     • For the All Channels view, the export includes an aggregated Summary, Top 5 Posts by Reactions, Top 5 Posts by Comments, a per-channel Performance table, and a detailed section for each channel with its own Summary metrics, charts, and top posts.
5. The file will generate in the background. Smaller exports download almost immediately; larger ones (long date ranges or high post counts) may take a few minutes. A spinner will show while the file is being prepared so keep the tab open until the download starts.

What's included in the export

Both formats include data from all three Insights sections:

• Summary — each metric's current value and its percentage change vs. the previous period.
• Performance per Post — one row per post, including Post ID, published date and time, a post excerpt, post type (image, reel, carousel, video, etc.), post URL, any Buffer tags applied, and all available metrics for that channel (impressions, reach, reactions, comments, shares, saves, engagement rate, and so on). Only metrics that exist for the channel are included.
• Metrics Over Time — daily followers, posts published, and post views for the selected period.

Summary

The Summary section gives you a snapshot of how your channel performed during the selected date range, compared to another period of your choice. Use the Compare to dropdown above the Summary grid to pick what to compare against:

• Previous Period — the same number of days immediately before your selected range (default).
• Same Period Last Month — the same calendar dates one month back.
• Same Period Last Year — the same calendar dates one year back.

Each metric updates its comparison indicator (e.g. ↑ 28.6%) to reflect the period you've selected.

You'll see the following metrics:

• Posts — the number of posts published during the period
• Reactions — total likes/reactions received across all posts
• Comments — total comments received
• Impressions — total number of times your posts were displayed
• Shares — total shares
• Saves — total saves
• Follows — new followers gained during the period
• Reach — the number of unique accounts that saw your content
• Engagement Rate — the percentage of people who engaged with your posts out of those who saw them

Each metric includes a comparison indicator (e.g. ↑ 28.6%) so you can see at a glance how things have changed.

Performance per Post

The Performance per Post table breaks down how each individual post did during the selected date range.

For each post, you'll see:

• Post — a thumbnail and preview of the post content
• Eng. Rate — the engagement rate for that post
• Reactions — the number of likes/reactions for that post
• Comments
• Views

Metrics chart

The Metrics section shows a line chart of a single metric over your selected date range. It defaults to Followers, but you can switch to any available metric using the dropdown — things like Impressions, Profile Views, Posts, or Reach.

Use the Compare dropdown to overlay data from an earlier period so you can see how things have shifted. Three options are available:

• Previous Period — the same number of days immediately before your current date range. Best for short-term trend checks (e.g. comparing this week to last week).
• Same Period Last Month — the equivalent calendar window one month earlier. Best for monthly reviews where month-over-month progress matters more than seasonality.
• Same Period Last Year — the equivalent calendar window twelve months earlier. Best for year-over-year reporting and tracking seasonal trends.

Your comparison choice is saved in the URL, so you can bookmark or share a specific view.

When viewing All Channels, the chart includes an interactive legend listing all your connected channels. You can:

• Check or uncheck individual channels to show or hide them in the chart.
• Compare a specific subset of channels without switching views — handy if you have many channels connected and want to focus on just a few.
• Note that the metric totals displayed update dynamically to reflect only the channels currently visible in the chart.

Takeaways

The Takeaways section provides AI-powered observations about your recent content performance. Unlike the Summary and Metrics chart, Takeaways are not affected by the date range selector. They reflect a broader view of your content performance and stay consistent as you explore different time windows in the chart above.

Use Takeaways alongside the date-filtered chart to get both the big-picture story and the granular trend data at the same time.

Takeaways can include a mix of the following:

• Performance tips highlight patterns in your content — things like which formats are resonating, what topics are driving engagement, and trends worth repeating.
• Repost suggestions identify your best-performing older posts and suggest republishing them to extend their reach.
• Start with AI cards are interactive. Click one to open the post composer with the AI Assistant panel already active and a prompt pre-filled based on what's been working for you. You can tweak the prompt or run it as-is, then schedule the resulting post like any other.

Sharing feedback on Takeaways

Each Takeaway card has a thumbs-up and thumbs-down button in its header. Click thumbs up if a takeaway felt useful, or thumbs down if it didn't — your feedback helps us tune which kinds of Takeaways you'll see in future. Your selection stays highlighted so you can see at a glance which cards you've already rated. Change your mind? You can click again to unselect your choice.

On smaller screens, the feedback buttons sit just below the category icon, with the title underneath. On wider screens, they tuck into the right side of the card header and appear when you hover or focus on the card.

Supported channels

Insights is available for all channels connected to Buffer, including:

• Instagram (Professional accounts — Business or Creator)
• Facebook Pages
• X/Twitter
• LinkedIn Pages and Profiles
• TikTok
• Pinterest
• Threads
• Bluesky
• YouTube
• Mastodon

Good to Knows

• The numbers may differ from your native analytics. Small discrepancies between what you see in Buffer and what you see in Instagram, Facebook, or other native dashboards are completely normal. Each platform calculates and updates data in its own way. For a full breakdown of why, check out Why your data in Buffer might differ from your native analytics.
• Insights and Analyze are separate tools. Insights is your quick per-channel check-in. For deeper reporting (e.g. multi-channel comparison, audience demographics, stories analytics, custom reports, and more) head to Analyze via the link in the top right of the Insights dashboard.
• Historical data availability varies by channel. When you first connect a channel, Buffer backfills data going back a set period. Here's what to expect:

If you're not seeing historical data you expected, reach out to our team at hello@buffer.com.

FAQ

How far back can I view data?

You can use the preset date ranges (Last 7 days, Last 30 days, Month to date, Last month) or set a custom range. How far back data goes depends on the channel — for example, Facebook and LinkedIn Pages backfill 6 months of channel-level data and 30 days of post data when first connected, while Instagram and X/Twitter backfill 30 days of post data. Check the Historical data availability table in the Good to Knows section above for a full breakdown.

How is engagement rate calculated?

Engagement rate is based on the interactions a post received (likes, comments, shares, etc.) relative to how many people saw it during the selected period.

Why don't I see all the metrics listed?

Not every metric is available for every channel. If something isn't showing up, it's because that social network doesn't share that data through its API. Nothing's broken, it just varies by platform!

My Insights numbers look different from what I see in the native app — is that normal?

Totally normal! Differences in how and when each platform processes data can cause the numbers to vary. For a detailed breakdown of why, see Why your data in Buffer might differ from your native analytics.

I need more detailed analytics — where should I go?

Head to Analyze — there's a link in the top right of the Insights dashboard. You'll find multi-channel overviews, audience data, stories analytics, custom reports, and more.

Can I export my Insights as a PDF?

Yes! Click the Export button at the top of the page and choose Export as PDF. The export runs in the background and generates a branded report. Single-channel exports include a cover page, Summary metrics, Metrics-over-time charts, and a Performance per Post table. All Channels exports include an aggregated Summary, Top Posts by Reactions and Comments, a per-channel Performance table, and a detailed section for each connected channel.

How do I share feedback about Insights?

We'd genuinely love to hear from you! Since Insights is in Beta, your feedback directly shapes where we take it next. Hit Share Feedback in the top right corner of the Insights dashboard to send us your thoughts.