Verifying your Buffer email address and logins

We want to do the very best we can to keep your information as safe as possible, so we’ve upgraded our security measures to include email verification.

We’re starting the effort slowly so that everyone can ease in to the process. This article will help lead you through what to expect when working through your email verification in Buffer. We are working to provide this service to everyone in the upcoming months.

In this article:

1. How to verify your email to add additional security to your Buffer account
2. Why am I being asked to verify my login?

First, let’s chat through a few common questions. This table will evolve as we continue to improve the email verification process.

How to verify your email to add additional security to your Buffer account

For new customers as of March 7th 2022, when you create your Buffer account, you’ll receive an email asking you to verify your email address.

For old customers prior to this date, from your Buffer dashboard, click on your profile avatar and select Account. Within the Email Address section, click on Verify Email. 

These are the next steps:

• Head to the email inbox associated with the email address connected to your Buffer account,
• Locate the email from hello@youraccount.buffer.com with the subject line, “Confirm your email address”,
• Open the email and click the button that says Confirm email to verify your email address.

What should I do if I didn’t receive the verification email?

Didn't receive the email from hello@youraccount.buffer.com that you expected? There are several reasons that could be the case. Let's walk through a few steps together in efforts to complete your verification.

1. First, double-check that you're searching for our email in the inbox associated with the email address you have on file with Buffer.

2. If you’re already in the correct email inbox, open a new web browser tab (not the mobile app) and login to your Buffer account to see if there’s a banner at the top of your dashboard. If there isn’t a banner, you’re all set and can discontinue your efforts to verify your email address, as we’re not ready with email verification on your account just yet.

   If there is a banner there, head to the next step.

3. If you’re still not seeing the email in your inbox, look in your Spam or Junk folders to see if it was rerouted there. As a reminder, the sender will be hello@youraccount.buffer.com and the subject line is "Confirm your email address." If you find the email, mark it as "Not Spam" or move it to your proper inbox and follow the instructions on the email to complete your verification.

   Still didn’t find it? Head to the next step.

4. Head back to your Buffer web dashboard and click the button in the banner up top that says, Resend verification. This triggers our system to send the same verification letter to your email address. 
5. If you’re still unable to verify your email address, we’d love to help! Submit a support ticket to hello@buffer.com using the topic “Email verification help” and we’ll get back to you as quickly as possible.

Why am I being asked to verify my login?

In rare cases where Buffer doesn’t recognize your login (e.g. you have too many login attempts on a new device or an unrecognized IP), Buffer will ask you to verify your login attempt via email before you’re allowed to sign into the desktop version of Buffer and our mobile app.

If you have 2FA enabled, you’ll be able to enter your 2FA and login to Buffer. You’ll also receive an email to confirm your login.

If you don’t have 2FA enabled, you’ll receive an email to verify your login attempt. Please click the link in the email to confirm that it was you who tried to login. If you don’t see an email from us, please reach out at hello@buffer.com and we’ll be happy to help!