1. Buffer Help Center
  2. Account and billing
  3. Subscriptions and billing

Browse by Topic

Managing subscriptions from the App or Google Play Store

Avatar
Kelly Vass

📝 Good-to-Knows about mobile billing plans

  • Unfortunately, we do not have a way to cancel subscriptions or issues refunds for purchases made through the iOS App Store.
  • When you downgrade via the App store it takes effect at the end of the billing period. When you downgrade with Buffer we immediately add a credit to your account.
  • The Agency plan isn't available via the app store.
  • Annual plans aren't available via the app store.

This article contains the following sections:

iOS

  1. Starting a subscription
  2. Upgrading or downgrading your subscription
  3. Cancelling your subscription
  4. Requesting a refund for incorrect charges

Android

  1. Starting a subscription
  2. Upgrading or downgrading your subscription
  3. Cancelling your subscription
  4. Requesting a refund - Android

iOS

Starting a subscription

  1. From the Buffer app, tap the Settings wheel on the bottom right corner, then Account Settings.
  2. Under the "Subscription" heading, tap View Plans.
  3. Choose a plan from the options listed by tapping the purple Upgrade button.
  4. Confirm your purchase by double-clicking your side button as directed. You'll be charged on the card you have associated with the App Store.

Upgrading or downgrading your subscription

Head here for steps on how to upgrade or downgrade your subscription on the web if your subscription is not through the App Store.

  1. From the Buffer app, tap the 3 bars in the top left corner.
  2. Scroll down and tap Add a new Channel to upgrade your plan.
  3. Or tap Adjust Plan to remove channels or downgrade your plan.

Cancelling your subscription - iOS

📝 To cancel your subscription not purchased through mobile, head to How to cancel your subscription or delete your account.

  1. Go to the home screen of your iOS device and open the Settings app
  2. Tap Apple ID, iCloud, Media & Purchases (listed under your name at top of the screen)
  3. Tap on Media & Purchases
  4. Tap View Account and sign in
  5. Tap Subscriptions, and then tap Buffer
  6. Tap Cancel Subscription, which will cancel the subscription at the end of the current billing cycle

Requesting a refund for incorrect charges - iOS

  1. Visit Apple's "Report a Problem" page here from your iOS device or computer: http://reportaproblem.apple.com/ for specific instructions.

📝 Please note, Apple is only able to provide refunds for purchases made within the last 90 days.

Android

Starting a subscription

  1. From the Buffer app, tap the Settings wheel on the bottom right corner, then Account Settings.
  2. Under the "Subscription" heading, tap View Plans.
  3. Choose a plan from the options listed by tapping the purple Upgrade button.
  4. Confirm your purchase. You'll be charged on the card you have associated with the Google Play.

Upgrading or downgrading your subscription

  1. To upgrade, tap the three lines in the top left corner of your Buffer app and scroll down to select Add New Channel.
  2. To change your plan or downgrade, select a channel from the left sidebar, then tap Account Settings. Scroll down to Subscriptions and tap Get More With Essentials to see all the plan options.
  3. Select your new plan from the menu.

Cancelling your subscription - Android

  1. On your mobile device, open the Google Play App.
  2. Tap your profile icon in the top right corner.
  3. Tap Payments and subscriptions.
  4. Select Buffer from the list of subscriptions.
  5. Tap Cancel and follow the instructions provided onscreen.

Requesting a refund - Android

  1. Head to Google Play's Refund help page for specific steps.
Was this article helpful?
4 out of 17 found this helpful