Engaging with Community comments on the Buffer mobile app

If you're in the Buffer Beta program, you have access to the most fluid way to respond to post comments made on Instagram professional accounts, Facebook Pages, Threads, LinkedIn profiles and pages, and Bluesky!
From the Community area of Buffer, you can quickly engage with your audience and stay on top of conversations right from your phone.
đź“ť Notes:
  • Looking for the desktop version of Engaging with Community comments in Buffer?
  • For iOS (Apple), Community is available on iOS 17 and above. 
  • For Android, Community is available on the six most recent major versions of Android, as long as the version has more than 1,000 installs.
In this article:
  1. Replying to comments
  2. Dismissing comments
  3. Filtering comments
  4. How LinkedIn comments work in Community
  5. How Bluesky comments work in Community
  6. FAQ

Replying to comments

  1. Tap the menu (three horizontal lines) in the upper left corner
  2. Tap Community
  3. Tap on a comment
  4. From here, you can: 
    • Type your reply,
    • Tap one of the suggested replies (🔵 blue square below), or
    • Tap the clipboard icon to use a saved reply (đź”´ red square below).

Buffer mobile app - Community reply options

  1. Tap the blue Send (paper airplane icon) button and you’re done!

Dismissing comments

To dismiss a comment, slide it to the left and tap the checkmark to complete the process.

Buffer mobile app - dismissing a comment

Filtering comments

If you prefer to filter your comments, you can do so by Channel, Comment State (e.g. New, Replied, Dismissed, All), or Date Range. You can also Sort By oldest or newest comments.

To filter or sort your comments:

  1. Tap the descending lines at the top right of the app.

Buffer mobile app - Community home screen with arrow pointing to filtering menu

  1. Next, choose an option to sort or filter your comments and tap the check mark icon to complete the process.

Buffer mobile app - filtering options in Community

How LinkedIn comments work in Community

LinkedIn pages

Comments from LinkedIn pages usually show up in Buffer within a few seconds to 1–2 minutes. This is because LinkedIn sends them to us in real time.

If comments aren’t appearing, try refreshing the channel in Buffer to re-enable updates.

LinkedIn profiles

Comments from LinkedIn profiles take longer to show up. Buffer checks for new comments about every 6 hours.

We’re working on making this faster and adding a way for you to see the last sync time and refresh manually.

đź’ˇWhy does it say "Private account" on some LinkedIn comments?

This means the commenter has a LinkedIn privacy setting that hides their name from partner apps like Buffer. It’s a LinkedIn privacy feature and works as expected.

How Bluesky comments work in Community

Bluesky uses a real-time system to send new comments to Buffer shortly after they’re posted. Most comments will appear in Buffer between a few seconds and two minutes.

Unlike with other social channels we support in the Community tab, due to Bluesky's strict API limits, we can only pull in Bluesky comments on posts published through Buffer. Therefore,

  • …if you publish your Bluesky posts via Buffer, all comments will appear in your Community tab.
  • …if you publish posts natively on Bluesky or through another platform, you’ll need to check your Bluesky notifications for comments on those posts.

FAQ

Is it possible to edit/delete/create saved replies in the mobile app?

No. You can use Saved Replies within your mobile app, but to edit, delete, or create them, you’ll need to log in via the web app. Here’s more: Engaging with Community comments in Buffer
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