Engaging with Community comments on the Buffer mobile app
If you're in the Buffer Beta program, you have access to the most fluid way to respond to post comments made on Instagram professional accounts, Facebook Pages, Threads, and Bluesky!
From the Community area of Buffer, you can quickly engage with your audience and stay on top of conversations right from your phone.
đź“ť Notes:
- Looking for the desktop version of Engaging with Community comments in Buffer?
- For iOS (Apple), Community is available on iOS 17 and above.
- For Android, Community is available on the six most recent major versions of Android, as long as the version has more than 1,000 installs.
In this article:
Replying to comments
- Tap the menu (three horizontal lines) in the upper left corner
- Tap Community
- Tap on a comment
- From here, you can:
- Type your reply,
- Tap one of the suggested replies (🔵 blue square below), or
- Tap the clipboard icon to use a saved reply (đź”´ red square below).
- Tap the blue Send (paper airplane icon) button and you’re done!
Dismissing comments
To dismiss a comment, slide it to the left and tap the checkmark to complete the process.
Filtering comments
If you prefer to filter your comments, you can do so by Channel, Comment State (e.g. New, Replied, Dismissed, All), or Date Range. You can also Sort By oldest or newest comments.
To filter or sort your comments:
- Tap the descending lines at the top right of the app.
- Next, choose an option to sort or filter your comments and tap the check mark icon to complete the process.
FAQ
Is the Comment Score available in the mobile app?
The Comment Score is currently only available in the desktop (web) version of Buffer.
Is it possible to edit/delete/create saved replies in the mobile app?
No. You can use Saved Replies within your mobile app, but to edit, delete, or create them, you’ll need to log in via the web app. Here’s more: Engaging with Community comments in Buffer
Why are some Bluesky comments missing?
Bluesky uses a real-time system to send new comments to Buffer shortly after they’re posted. Most comments will appear in Buffer between a few seconds and two minutes.
Unlike with other social channels we support in the Community tab, due to Bluesky's strict API limits, we can only pull in Bluesky comments on posts published through Buffer. Therefore,
- …if you publish your Bluesky posts via Buffer, all comments will appear in your Community tab.
- …if you publish posts natively on Bluesky or through another platform, you’ll need to check your Bluesky notifications for comments on those posts.