Enabling two-factor authentication

Enabling two-factor authentication adds an extra layer of security to your Buffer account, as whenever you log into your account, after entering your username and password, you'll be asked for a second authentication code. Two-factor authentication codes can be generated via text message (SMS) or an authentication app, such as Google Authenticator or Authy (available on iOS and Android). Learn more about Google Authenticator here.

🎥 Keen to learn more about managing your Buffer account settings?

These are the steps you'll take to enable two-factor authentication for your account:

  1. Click on your profile avatar at the top right of dashboard, and click on Security.
  2. Toggle "Two Factor Authentication" to Enabled.

Security area in the Buffer publishing dashboard

  1. Click Text Message or Authenticator App, depending on which method you'd prefer.
  2. If you chose to authenticate via text message, enter your phone number, including country code, and click Next. You'll then receive a 6-digit code to your phone. Enter this code and click Next.
  3. If you chose to authenticate via an authenticator app, open the app (such as Google Authenticator or Authy) on your phone and scan the QR code. Then, click Next. Once scanned, your authenticator app will display a 6-digit code. Enter this code and click Next.
  4. If you lose your phone, you could get locked out of your Buffer account. Copy and save the one-time recovery code in a safe place so you can use it later if you're not able to log in with your phone.
  5. Finally, click Done, and you should be all set!

💡 Can I use 2FA without a mobile phone?

Authy does have a desktop app and browser extension you can use, but you would still need a mobile phone to set it up initially. After you set up Authy on your mobile phone, you can download the desktop Authy app, install the browser extension, and use 2FA without a mobile phone.

💡 Are there any countries where two-factor authentication via SMS is not supported?

Currently, two-factor authentication via SMS is not available to customers in Russia, Bangladesh, Pakistan, and Singapore. Therefore, we advise customers who are impacted to switch over to an authentication app for the time being.

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