Locking the Buffer iOS app with Face ID or Touch ID

On November 1, 2026, Buffer is moving biometric protection (Face ID and Touch ID) to Apple’s built-in iOS app lock feature. This means you’ll manage biometric access to Buffer through your iPhone settings instead of inside the Buffer app.

If you currently have Touch ID/Face ID enabled within Buffer, you may see a message in the app asking you to switch to iOS’s built-in option. This guide walks you through what that means and what to do next.

Why is Buffer removing in-app biometrics?

Starting with iOS 16, Apple added a system-level way to lock individual apps with Face ID or Touch ID. This built-in feature is more consistent across your device and reduces the need for separate in-app security settings.

To keep things simple and aligned with iOS, Buffer is removing its own Touch ID/Face ID and encouraging customers to use Apple’s built-in app protection instead.

:::warning Important: If you don’t enable Require Touch ID/Face ID, Buffer will open without Face ID or Touch ID. If you want an extra layer of privacy, we strongly recommend enabling Apple’s built-in app lock feature.

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How to protect the Buffer app using iOS Touch ID/Face ID

We recommend turning on Apple’s built-in app lock before disabling Touch ID/Face ID inside Buffer.

Step 1: Turn on Face ID or Touch ID for Buffer in iOS

1. Go to your iPhone Home Screen.
2. Long-press the Buffer app icon.
3. Tap Require Face ID (or Require Touch ID, depending on your device).
4. Confirm using Face ID or Touch ID.

Once enabled, iOS will require biometric authentication each time you open Buffer.

Step 2: Turn off biometrics inside the Buffer app

After setting up iOS app locking:

1. Open the Buffer app.

2. You’ll see a message explaining that Buffer is removing in-app biometrics.

3. Tap Done, turn off Buffer’s Biometrics.

   

4. Use Face ID or Touch ID to confirm.

Buffer will then stop using its internal biometric setting and rely fully on iOS.

FAQ

Will this log me out of Buffer?

No. This only changes how the app is locked on your device. Your login session and account security settings are not affected.

Can I still use Face ID or Touch ID with Buffer?

Yes. You’ll manage it through iOS instead of inside the Buffer app.

I don’t see “Require Face ID” when I long-press the app

If this option isn’t showing up, please make sure:

• Your device is running iOS 16 or later
• Face ID or Touch ID is set up in Settings → Face ID & Passcode (or Touch ID & Passcode)

If everything is set up and you still don’t see the option, try restarting your device.

:::info Still need help? Reach out to our team at hello@buffer.com and our Customer Advocates will be happy to assist you.

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