Connecting or refreshing channels as a user of an organization
:::warning In order to connect or refresh social channels as a user of an organization, your account will need to be granted Admin access within Buffer. Learn more: Adding users and setting up permissions.
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Choosing the right organization
By default, you also have your own personal Buffer account with a personal organization. You may choose to connect your own social channels to the publishing tool under the Buffer Free plan. In this case, when connecting or refreshing a channel, it’s important to make sure you're working within the right organization.
To see your organizations, click the profile avatar in the lower left corner of the dashboard to open the menu. From there, select the correct organization. Once selected, your dashboard will refresh and those channels will now be accessible to you.
After you’ve selected the correct organization, you can now connect or refresh the social channels. Here’s how:
Locked channels or losing access to Buffer tools
If you notice that some of the channels you have access to have been locked, this is likely because the owner of the organization downgraded their account: What happens when you downgrade to the Free plan. When a plan is downgraded, the account is moved to the Free plan with access to only three social channels and no additional users. This is the reason those channels become locked for you.
In this case, you should chat with the organization owner and see if they had intentionally downgraded the account. It’s possible they didn’t know that downgrading their account would stop you from being able to access those channels or tools.
FAQ
Why can't I see my team's channels to refresh them?
If you've been invited to an organization, but can't see any social channels listed on the Channels page:
- Check that you're viewing the correct organization by following these steps: Switching organizations on the web.
- Check with your team to ensure you have been granted Admin access to the organization. Learn more: Adding users and setting up permissions.
- If you're still having trouble, please reach out to our Customer Advocates at hello@buffer.com. We'd love to help!