Managing your account

Hannah Voice | @ Buffer

Sometimes, you will want to change your password, or you might need to reset a forgotten password. This article contains the following sections: Changing your password Reset a forgotten password 🎥 Keen to learn more abo...

Hannah Voice | @ Buffer

Enabling two factor authentication adds an extra layer of security to your Buffer account. Whenever you log into your account, after entering your username and password, you'll be asked for a second authentication code. Tw...

Darcy Peters | @ Buffer

We want to do the very best we can to keep your information as safe as possible, so we’ve upgraded our security measures to include email verification. We’re starting the effort slowly so that everyone can ease in to the p...

Hannah Voice | @ Buffer

The account owner is the user who signed up for the Buffer account, who has full admin access, and is able to manage billing. If you're the account owner and you're leaving the organization, or if you'll no longer be the p...

Hannah Voice | @ Buffer

Would you like to receive an email notification when your queue needs topping up or if a post fails to send? If so, follow the instructions below. 🎥 Keen to learn more about managing your Buffer account settings? View our...

Hannah Voice | @ Buffer

Enabling two-factor authentication (2FA) Each user that you add to your Buffer organization will have their own unique login. To ensure the security of your accounts, we encourage you and your users to enable two factor au...

Hannah Voice | @ Buffer

Whenever we're investigating an issue that you have reported to us, our support agents will explore all possible options to solve the issue with minimal additional hassle for you. In some cases, such as when we're having t...

Hannah Voice | @ Buffer

Receiving important emails about your account While we try to limit the number of emails we send your way, from time to time, there are important messages that we'd love to ensure make it to the right person. These might i...

Hannah Voice | @ Buffer

Are you having trouble signing up or logging into Buffer on the mobile app? If so, this could be related to being connected to the Internet via a VPN or having an ad blocker enabled. You can try disabling these if you’re e...

Hannah Voice | @ Buffer

After 10 failed login attempts, your account will be locked, and you will need to wait one hour before trying to log in again. If you think your account has been locked in error, or you'd like to access your account sooner...

Kelly Vass | @ Buffer

When viewing Buffer on the web, we recommend making sure your browser's zoom settings are set to 100%. If the zoom settings are set to something different, it can impact core functions of the dashboard, such as the ability...

Hannah Voice | @ Buffer

There may be times that we'll ask you to share a screenshot or screen recording when we're investigating an issue that you have reported to us. It's very helpful if we can see exactly what you're seeing so we can diagnose ...