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Supported social networks and message types
Connecting your social accounts to Buffer Reply
Reconnecting a social account in Buffer Reply
Responding to engagements
Engagement Inbox and other folders
Adding internal notes
Managing Giveaways on Facebook and Instagram
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Updating your user profile and notification settings
Inviting team members and best practices for working together
Save time with Saved Replies
Tags and custom folders
Setting up Automation Rules
Implementing Twitter Searches
Insights on volume and response times
Insights on open and closed engagements
Insights on team member activity
How much data can be exported to CSV?
Is it possible to see average handling time?
Help Scout Docs integration
Best practices for customer support and community engagement on social media
Why might I be unable to send a reply?
Why are my messages not marked as read on Facebook?
Why do videos within Twitter Direct Messages come through as static images?