Refreshing a social channel in Buffer on the mobile app

Social channels will become disconnected from time to time. Whilst this can be frustrating, it's good to keep in mind that this is normal behavior and is usually the result of the social network making a change to keep your account safe and secure.

Connections between Buffer and your social channels require access tokens, which can expire for a number of reasons, including password changes and explicit lifespans of an access token. Learn best practices for keeping your social channels connected here.

📝 This article is designed to help users with the Buffer mobile app. All instructions and screenshots are taken from the iOS app, and any steps that are different on Android are noted. You can find the desktop version of this article here.

  1. Tap the round avatar icon at the top left of your screen and tap on the channel you'd like to refresh (if it's not already selected).

  2. Tap the Settings icon at the bottom right of your screen.

  3. You'll see two tabs in the Settings area — settings for the channel you have selected and "Account Settings". Ensure the first tab is selected and tap Reconnect this Channel.

  4. Enter your login details and tap Authorize app.

  5. You should now be all set and can retry any failed posts in your queue.

  6. If your account still appears to be disconnected, you may need to reauthorize Buffer. This requires heading to the social network itself and re-establishing the connection with some additional steps, which are best completed on your desktop. Here are the steps you'll need to reauthorize.

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