Whenever we're investigating an issue that you have reported to us, our support agents will explore all possible options to solve the issue with minimal additional hassle for you. In some cases, such as when we're having trouble replicating the issue on our side, we may ask you to open Buffer in an incognito or private window in order to troubleshoot a bit further. Some issues may be caused by certain browser extensions or add-ons being installed, so opening Buffer in an incognito or private window can help to determine if this might be the case.
The table below shares details on how to open Buffer in an incognito or private window in the common browsers. Please note, once you have opened an incognito or private window, you will need to re-login to Buffer.
|Browser||Steps||Mac shortcut||Windows shortcut|
|Chrome||File > New Incognito Window||Shift + CMD ⌘ + N||Shift + CTRL + N|
|Safari||File > New Private Window||Shift + CMD ⌘ + N||Shift + CTRL + N|
|Firefox||File > New Private Window||Shift + CMD ⌘ + P||Shift + CTRL + P|
|Opera||Menu > New Incognito Window||Shift + CMD ⌘ + N||Shift + CTRL + N|
|Edge||Settings and More icon > New InPrivate Window||N/A||Shift + CTRL + N|
Buffer browser extension specific troubleshooting
If you are experiencing issues with the Buffer browser extension, we may ask you to try using it in an incognito window. For Chrome and Opera, an extra step is needed to allow this to open.
To allow the browser extension to open in a Chrome incognito window, from the file menu click on More tools > Extensions. From there, locate Buffer and click Details. Scroll down and toggle Allow in incognito on.
To allow the browser extension to open in an Opera incognito window, click on Menu > Extensions. From there, locate Buffer and tick the checkbox labelled Allow incognito.