Connecting or reconnecting social accounts as a user of an Organization

If you’ve been invited to Buffer Publish as a user, your own Publish account will be on the Free plan. You do not need to be on a Premium or Business plan yourself, as you’ll have access to all the Business plan features for any social accounts you’ve been invited to.

You’re also able to connect your own social accounts within the limits of the Free plan, which is up to three social accounts, excluding Pinterest. Any social accounts you connect will only be available to you, and cannot be shared with other users.

One caveat to this is if you’ve been invited as an Admin on the Business plan. Admins on a Business plan are able to connect social accounts to the Organization. In this case, when connecting or reconnecting a social account, you would need to make sure you're working within the right Organization.

To see your Organizations, click the drop arrow next to your profile to open the account menu. From there, select the correct Organization. Once selected, your dashboard will refresh and those social accounts will now be accessible to you.

choose an organization

Now you can click Manage Social Accounts at the bottom of your dashboard to connect new social accounts or reconnect accounts that have disconnected.

manage-accounts.png

If you notice that some of the social accounts you have access to have been locked, this will likely be because the owner of the Business plan downgraded their account. When a Business plan is downgraded, the account is moved to the Free plan, on which fewer social accounts are allowed, and additional users are not supported. This is the reason those social accounts become locked for you.

In this case, you should chat to the Business plan owner and see if they had intentionally downgraded the account. It’s possible they didn’t know that downgrading their account would stop you from being able to access those social accounts.

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