Connecting your social accounts to Buffer Analyze

Buffer Analyze currently supports Facebook Pages, Instagram Business Accounts, and Twitter profiles. Instagram Business Accounts must be connected to a Facebook Page in order to work with Analyze.

Please note, due to API limitations, we are only able to pull Instagram data into Analyze for Business Profiles that have 100 or more followers. Whilst it's technically possible to connect Business Accounts that have fewer than 100 followers, no data will be available. This aligns with Instagram's native behavior.

This article contains the following sections:

  1. Connecting your social accounts
  2. Common questions

Connecting your social accounts

  1. We recommend first logging into the social account you'd like to connect. For example, if you're connecting a Twitter profile, start by logging into that account, or if you're connecting a Facebook Page, start by logging into the Facebook Profile that has the "Page Admin" or "Page Editor" role on the Page you're looking to connect.

  2. Click Manage Accounts at the bottom left of your dashboard. Alternatively, click on your profile avatar at the top right of your dashboard and then click on Settings.

    connect account to analyze

    Please note, if this is your first time logging into your Analyze account, you'll need to connect at least one social account. You'll see a list of social account options to choose from, like this. Click on the social account you'd like to connect and then skip to step 4.

  3. The Analyze settings area will open in a new tab. Click the Add Social Channel drop down and then select Facebook, Instagram, or Twitter.

  4. The remaining steps are different for each type of social account. Please continue the steps in the relevant section below:

Facebook Pages

In order to connect a Facebook Page, we'll need to authenticate through your personal Facebook Profile that has the "Page Admin" or "Page Editor" role on the Page you're looking to connect. Learn more about Facebook Page roles here.

  1. Click Continue as [Name].

  2. Click OK. In this step, it's important not to change any of the permissions.

  3. Click on the Page you'd like to connect. Not seeing your Page listed? Please jump here for further guidance.

Instagram Business Accounts

Instagram Business Accounts must be connected to a Facebook Page in order to work with Analyze.

  1. Click Continue as [Name].

  2. Click OK. In this step, it's important not to change any of the permissions.

  3. Click on the Business Account you'd like to connect. Not seeing your Account listed? Please jump here for further guidance.

Twitter Profiles

After clicking on Twitter, you'll be prompted to enter your login credentials and authorize Buffer to access your account. Click Authorize app and you should be all set.

Common questions

Is it possible to connect my LinkedIn Page to Analyze?

Analyze does not currently support LinkedIn, so it's not possible to connect your LinkedIn Page. Feel free to submit a feature request here.

I don't see my Facebook Page listed. What should I do?

First, check that you have the correct Page or Group role. If you're connecting a Page, your personal Facebook Profile will need to have the "Page Admin" or "Page Editor" role on that Page. If you're connecting a Group, your personal Facebook Profile will need to have the "Admin" role on that Group. You can learn more about Page roles here, and learn more about Group roles here.

If you have the correct Page or Group role and it's still not listed when walking through the connection steps in this guide, it means that Publish does not have the required permissions from Facebook. To resolve this, please follow these reauthorization steps and then try connecting your Page or Group again.

I don't see my Instagram account listed. What should I do?

If you don't see your Instagram account listed, this is likely due to your Instagram account being a Personal Profile rather than a Business Account, or your Instagram Business Account not being connected to a Facebook Page. Follow the steps here to convert your Instagram account to a Business Account and ensure it is connected to a Facebook Page. Afterwards, you should see it listed.

Was this article helpful?
1 out of 13 found this helpful