Buffer Analyze currently supports Facebook Pages, Instagram Business Profiles, and Twitter profiles. Instagram Business Profiles must be connected to a Facebook Page in order to work with Analyze.
Please note, due to API limitations, we are only able to pull Instagram data into Analyze for Business Profiles that have 100 or more followers. Whilst it's technically possible to connect Business Profiles that have fewer than 100 followers, no data will be available. This aligns with Instagram's native behaviour.
This article contains the following sections:
- Connecting your first social account
- Connecting additional social accounts
- Not seeing your Facebook Page listed?
- Not seeing your Instagram account listed?
Connecting your first social account
The first time you log into your Analyze account, you'll need to connect at least one social account. You'll see a list of social account options to choose from. Click on the social account you'd like to connect and follow the on-screen prompts.
Connecting additional social accounts
Follow the steps below to connect additional social accounts to Analyze.
Click Manage Accounts at the bottom left of your dashboard. Alternatively, click on your profile avatar at the top right of your dashboard and then click on Settings.
The Analyze settings area will open in a new tab. Click the Add Social Channel drop down and then select Instagram, Facebook, or Twitter.
Follow the on-screen prompts to get your social account connected.
Not seeing your Facebook Page listed?
If your Facebook Page is not listed when walking through the steps above, it means that Analyze does not have permission to connect your Page. To fix this, you'll need to remove Buffer from Business Integrations in Facebook and then try connecting your Page again. This can be done by following these reauthorization steps.
Not seeing your Instagram account listed?
If you don't see your Instagram account listed, this is likely due to a) your Instagram account being a Personal Account rather than a Business Profile, or b) your Instagram Business Profile not being connected to a Facebook Page.
In order for Instagram to work with Analyze, it must be a Business Profile, and it must be connected to a Facebook Page. We can only retrieve your analytics if these two conditions are met. Follow the steps here to convert your Instagram account to a Business Profile and ensure it is connected to a Facebook Page. Afterwards, you should see it listed.