--- title: "Facebook error library" description: "When using a scheduling tool like Buffer, there will be instances when a social network refuses the post and replies with an error message. Find your error below and follow the troubleshooting steps to get back on track." canonical_url: "https://support.buffer.com/articles/facebook-error-library-x7IMglwe8J" md_url: "https://support.buffer.com/articles/facebook-error-library-x7IMglwe8J.md" --- # Facebook error library When using a scheduling tool like Buffer, there will be instances when a social network refuses the post and replies with an error message. Find your error below and follow the troubleshooting steps to get back on track. :::tip **Tip:** Use **Ctrl+F** (Windows) or **Cmd+F** (Mac) to search for your exact error message. ::: --- ## Daily posting limit reached **Error message:** *"The daily posting limit for this channel has been reached! Please try reducing the amount of times per day in your schedule and try again later."* **Why this happens:** You've hit Buffer's daily posting limit for this channel. **What to do:** Reduce the number of posts scheduled per day. For more details, see [Daily Posting Limits](https://support.buffer.com/en-us/articles/daily-posting-limits-kJ0JtpsdvD). --- ## Lost authorization to post **Error message:** *"It looks like Buffer has lost authorization to post on your behalf. No need to worry, though! Here are the steps to re-authorize Buffer."* **Why this happens:** Your Facebook password was recently changed, which invalidates Buffer's access token. Buffer no longer has the permissions it needs to publish on your behalf. **What to do:** 1. Follow our guide on [reauthorizing the connection between Buffer and Facebook or Instagram](https://support.buffer.com/en-us/articles/troubleshooting-facebook-connections-9RFdJRZF2s). 2. Make sure all profiles, pages, and permissions are selected under Facebook > Edit settings. 3. Head back to your [Buffer.com](https://buffer.com/) dashboard, click **Manage Channels**, and [refresh your channel](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1). 4. Retry your post. --- ## Lost authorization to post to this Facebook channel **Error message:** *"Oops! It looks like Buffer has lost the authorization to post to this Facebook channel. No need to worry, though! Here are the steps to re-authorize Buffer."* **Why this happens:** Buffer doesn't have sufficient permissions to publish to this Facebook Page or Instagram account. **What to do:** 1. Follow our guide on [reauthorizing the connection between Buffer and Facebook or Instagram](https://support.buffer.com/en-us/articles/troubleshooting-facebook-connections-9RFdJRZF2s). 2. Make sure all profiles, pages, and permissions are selected under Facebook > Edit settings. 3. Head back to your [Buffer.com](https://buffer.com/) dashboard, click **Manage Channels**, and [refresh your channel](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1). 4. Retry your post. --- ## FB Group: Buffer app not added as Admin **Error message:** *"Please ensure you're an Admin for the FB Group and Buffer has been added as an app to your Facebook Group."* **Why this happens:** The Facebook profile that authorized the connection doesn't have Admin permissions for the group, or the Buffer app hasn't been added to the group's settings. **What to do:** 1. Confirm the Facebook profile that connected the group to Buffer is still listed as a group Admin. See Facebook's article: [How Do I Make Someone An Admin Or Moderator Of My Facebook Group?](https://www.facebook.com/help/148640791872225?helpref=faq_content) 2. The group Admin needs to add Buffer as an app in the group's Facebook settings. See: [How to Connect a Facebook Group & Troubleshooting Connections](https://support.buffer.com/en-us/articles/connecting-and-publishing-to-your-facebook-group-with-buffer-VevqG0mHZG). 3. Head back to your Buffer dashboard, click **Manage Channels**, select your Facebook group, and [refresh the connection](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1). --- ## FB Page: Admin or two-factor authentication required **Error message:** *"Whoops! Please ensure you're an Admin for the Facebook Page and that Two-Factor Authentication has been setup on Facebook.com. Afterward, head back to Buffer, refresh your Channel and retry this post."* **Why this happens:** The Facebook profile that authorized the connection doesn't have the right Admin permissions, or two-factor authentication isn't enabled on their account. **What to do:** 1. Confirm the Facebook profile that connected the group or Page to Buffer is still listed as an Admin. See Facebook's article: [Manage Roles for Facebook Pages](https://www.facebook.com/help/187316341316631). 2. The user who added the Facebook group or Page needs to enable two-factor authentication. [Learn how to turn on two-factor authentication in Facebook](https://www.facebook.com/help/148233965247823). 3. Head back to your Buffer dashboard, click **Manage Channels**, select your Facebook group or Page, and [refresh the connection](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1). --- ## Trouble uploading this media **Error message:** *"It looks like we're having trouble uploading this media. Please get in touch and we'll be happy to help!"* **Why this happens:** An unknown error occurred during publishing. **What to do:** Retry the failed post. If it keeps failing, [contact our support team](mailto:hello@buffer.com). --- ## Trouble uploading that image **Error message:** *"It looks like we're having trouble uploading that image. Please get in touch and we'll be happy to help!"* **Why this happens:** The image you're trying to upload is either corrupted or in a format Facebook doesn't support. **What to do:** Make sure your image is in JPG, PNG, or HEIC format and is no larger than 4 MB, then retry the post. --- ## Potential FB bug — post may already be live **Error message:** *"We're investigating a potential FB bug. Your post is likely live on Facebook. Please check that your post has successfully published on Facebook.com before deleting this failed post."* **Why this happens:** Buffer successfully delivered the post to Facebook, but Facebook experienced an issue on their end while processing it. This is a known, longstanding Facebook bug caused by their servers running out of memory. Your post is most likely live on Facebook — though in some cases it may have published with text only and no image attached. **What to do:** 1. Check [Facebook.com](https://facebook.com/) to see if your post was published successfully. 2. If it did, delete the failed post from your Buffer queue. 3. If it didn't, try posting natively on [Facebook.com](https://facebook.com/) for the time being. --- ## Facebook requires extra permissions to publish **Error message:** *"Yikes! Facebook is requiring some extra permissions in order to publish. Please login to Facebook.com and complete the page Publishing Authorization steps under Settings > Account Settings."* **Why this happens:** Facebook requires admins of high-reach Pages to complete a Page Publishing Authorization process to verify authenticity. **What to do:** 1. Log in to the Facebook profile with full Admin permissions for your Page. 2. Switch back to your primary profile (not your Page) and visit [Facebook's Page Publishing Authorization page](https://www.facebook.com/help/1939753742723975) and follow the steps. 3. Enable [two-factor authentication for your Facebook account](https://www.facebook.com/help/148233965247823?helpref=faq_content). 4. Confirm your location by [turning on Location Services on your mobile device](https://www.facebook.com/help/275925085769221?helpref=faq_content). 5. Head back to your [Buffer.com](https://buffer.com/) dashboard, click **Manage Channels**, and [refresh your channel](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1). --- ## Link goes against Community Standards **Error message:** *"Your content couldn't be shared, because this link goes against our Community Standards."* **Why this happens:** The link you're sharing may have been reported by someone on Facebook as a policy violation. Unfortunately, if Facebook has flagged the link, there's nothing Buffer can do to reverse that decision. **What to do:** 1. Try sharing the same post directly on [Facebook.com](https://facebook.com/) — in most cases you'll see a similar error from Facebook there too. 2. Click the "let us know" link within Facebook's error message and follow the steps to report it as a mistake. 3. If you don't see the same error when posting natively, [contact Facebook Business Support](https://business.facebook.com/help/contact/571927962827151) directly. --- ## Facebook requiring you to login and follow prompts **Error message:** *"Whoops! Facebook is requiring you to login to www.facebook.com and follow the prompts. Head back to Buffer, refresh your Channel and retry this failed post."* **Why this happens:** Facebook has temporarily flagged your account for security or privacy reasons and needs you to verify your identity. **What to do:** 1. Log into the Facebook profile that's an Admin for your Facebook Page. 2. Complete any verification steps Facebook presents at [www.facebook.com](http://www.facebook.com/). 3. Head back to your [Buffer.com](https://buffer.com/) dashboard, click **Manage Channels**, and [refresh your channel](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1). --- ## Bumping into Facebook page limits **Error message:** *"It looks like we're bumping into a few Facebook page limits."* **Why this happens:** Facebook monitors overall page engagement over a 24-hour period. If engagement is low (few clicks, shares, or comments), Facebook may temporarily restrict how many posts can be published until engagement improves. **What to do:** Reduce the number of posts you're publishing — start with just one post every 24 hours. Focus on increasing engagement on your page to lift the restriction over time. --- ## Unknown error — Buffer doesn't have permission to post **Error messages:** * *"An unknown error has occurred, please get in touch if this persists."* * *"Yoiks! Buffer doesn't have permission to post on your behalf. Please try reauthorizing this account by clicking reconnect under settings."* **Why this happens:** These errors typically mean the "Publish as Pages you manage" permission wasn't accepted when connecting your Facebook Page to Buffer. **What to do:** 1. [Refresh your Facebook account in Buffer](https://support.buffer.com/en-us/articles/refreshing-a-channel-in-buffer-7oDS4jk7l1), making sure you're signed into the correct Facebook profile. 2. If refreshing doesn't help, fully reauthorize your Facebook Page by [following the steps here](https://support.buffer.com/en-us/articles/troubleshooting-facebook-connections-9RFdJRZF2s) — make sure all required permissions are accepted during the process. --- ## Facebook requires identity confirmation **Error message:** *"Facebook requires that you confirm your identity. Please open the Facebook app on your phone and follow the instructions. You can also try going to* *[Facebook.com](http://Facebook.com)* *and publishing a post natively as your Page, which often triggers the identity verification. If you still run into issues, let us know!"* **Why this happens:** Facebook has flagged your account and needs you to verify your identity before Buffer can publish on your behalf. **What to do:** 1. Open the Facebook app on your phone and complete any verification steps Facebook presents. 2. If you don't see any verification prompts there, try **publishing a post natively as your Page on** **[Facebook.com](http://Facebook.com)**. This often triggers Facebook to show the identity-verification flow. 3. Once you've completed verification, head back to Buffer and try your post again. 4. If the error keeps coming back, get in touch at [hello@buffer.com](mailto:hello@buffer.com). --- ## Your Facebook account has limited access for security reasons **Error message:** *"For security reasons, your account has limited access to the site for a few days. \[Learn more on Meta's Help Center\]."* **Why this happens:** Meta has temporarily restricted the Facebook account that's connected to Buffer. This restriction is applied by Meta — usually for suspicious activity, policy concerns, or identity-verification reasons — and Buffer can't override it. **What to do:** 1. Log in to the Facebook account directly at [facebook.com](https://facebook.com/) and follow any prompts Meta shows you. 2. Visit [Meta's Help Center](https://www.facebook.com/help/) for steps specific to your restriction. 3. Once Meta has lifted the limitation, head back to Buffer and retry your post. This restriction applies to all post types — photos, videos, reels, and Stories — so until Meta lifts it, your Facebook posts of any kind will fail with this same message. *** 📝 **Seeing a different error?** Get in touch at [hello@buffer.com](mailto:hello@buffer.com) and let us know the error message you see — we'll be happy to help!