--- title: "Changing your subscription or billing details" description: "This guide outlines how to change your subscription or billing details. If you are not sure which plan is right for you, you can view our features comparison here. If you're currently on a trial, please see this guide for details on how to upgrade or cancel." canonical_url: "https://support.buffer.com/articles/changing-your-subscription-or-billing-details-QlvXXSaIni" md_url: "https://support.buffer.com/articles/changing-your-subscription-or-billing-details-QlvXXSaIni.md" --- # Changing your subscription or billing details This guide outlines how to change your subscription or billing details. If you are not sure [which plan](https://buffer.com/pricing) is right for you, you can view our [features comparison here](https://support.buffer.com/en-us/articles/buffer-pricing-and-features-6pJrOPuzIt). If you're currently on a trial, [please see this guide](https://support.buffer.com/en-us/articles/information-about-free-trials-UXaCr0Y1Ht) for details on how to upgrade or cancel. :::info To make changes to subscriptions and billing purchased through mobile, head to the [Managing subscriptions from the App or Google Play Store](https://support.buffer.com/en-us/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx) article. ::: ## Making changes to your Buffer plan 1. Click your profile avatar in the bottom left of your dashboard and select ***Plans & Billing.*** 2. On [the Billing screen](https://publish.buffer.com/settings/billing), you have the following options for upgrading, making changes to billing details, and downloading invoices: * Under **Plan,** you can: * **Change Plan:** Move from one plan to another. * **Change Channel Quantity:\***To add or remove the number of paid channels from your plan, select the ***Add or Remove Channels*** button. * **Cancel Plan:** Cancel your paid subscription and downgrade to the Free plan at any time. Head here if you'd like to learn more about [How to cancel your subscription or delete your account](https://support.buffer.com/en-us/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW). ![Buffer - Billing settings - arrow pointing to dropdown by Change Plan](https://d33v4339jhl8k0.cloudfront.net/docs/assets/64cb6cf86d4a3e191f237e66/images/69f21d23715bb3083272696c/file-fZYgtCJvwW.jpg " =1846x488") * Under **Payment Method,** you can: * **Update \[or Add\] Method:** Add or update your payment method/credit card details. * Under **Additional Information:** * Update your **name** that appears on your invoices or receipts. * Update your billing address via **Update Information.** * **Add your tax ID** if you're a business. * **Invoices & Receipts:** View and download your invoices or receipts. :::info **Good-to-Knows** * \*Channel quantity billing is only available on our [newest plans](https://buffer.com/pricing). * If you have paid for fewer channels than you have connected, some of your channels will be locked. To unlock channels, add more paid channel slots or follow these steps to remove previously connected channels you no longer need: [Unlocking a locked channel](https://support.buffer.com/en-us/articles/unlocking-a-locked-channel-in-buffer-TWBz1u0FmT) * If you're based in the EU or UK, you may be prompted to complete an extra verification step when updating your payment details, like confirming the change in your banking app or via email. This is called Strong Customer Authentication (SCA) and is a requirement from financial regulators, not something Buffer controls. If you see this prompt, just follow your bank's steps to complete the update. * If you pay via **bank transfer**, plan changes (including adding or removing channels) are not available while a payment is pending. Please contact us at [hello@buffer.com](mailto:hello@buffer.com) for assistance. ::: ## Using a separate billing email address If you prefer to have your receipts or invoices sent to an email address that is different from your account email, you can take the following steps to add a billing email address: 1. Click your profile avatar in the bottom left of your dashboard and select ***Plans & Billing.*** 2. Under "Billing Email," enter the email address where you'd like your invoices or receipts sent. 3. Click ***Save*** to complete the process. ![Buffer - Billing Settings - arrow pointing to Billing Email field](https://d33v4339jhl8k0.cloudfront.net/docs/assets/64cb6cf86d4a3e191f237e66/images/69f21d3d715bb3083272696e/file-F30gFsAltB.jpg " =1308x673") ## FAQ ### Why can't I see the option for *Update Method* in the Billing area? If you have used [Link, Apple Pay, Amazon Pay or Cash App](https://support.buffer.com/en-us/articles/buffers-accepted-payment-methods-PQpO40rDXV) to pay for your subscription, you will not see the option to ***Update Method***. If you need to update your payment method, please reach out to us via hello@buffer.com. ### Is it possible to change my billing date? If you need to change your billing date, please reach out to us at [hello@buffer.com,](mailto:hello@buffer.com) and we'll be glad to help. ### How can I update my company name that appears on my invoice or receipt? If your company name has changed or you need to make an update, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com) with the suggested name change, and we'll be happy to get that taken care of for you. ### Why do I see a "no billing address on file" notice If Buffer can't verify your billing address, you'll see a notice at the top of the Additional Information section: > *You do not have a billing address on file. Please add your info to ensure your subscription remains in good standing.* Click ***Update Information*** in the Additional Information section to add or correct your address. Once your address is on file and recognized, the notice will clear on its own. You may see the same message as an in-app banner across Buffer — both the banner and the notice point to the same place. Dismissing one doesn't hide the other, and the notice can reappear after 14 days if the address is still not on file. :::info If your account is tax-exempt, the "no billing address on file" notice will not appear. If you believe you should be tax-exempt but the notice still shows, contact us at [hello@buffer.com](mailto:hello@buffer.com). :::